Terms of service

 

Welcome to Calistra! By accessing or using our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

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1. General

• These Terms govern your use of the Calistra website and services.

• By using this site or placing an order, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.

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2. Product Information

• We make every effort to display accurate product images, descriptions, and pricing.

• Slight variations in color or texture may occur due to photography or screen settings.

• All prices are listed in INR and are subject to change without notice.

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3. Orders & Payments

• Once your order is placed and payment is confirmed, it will be processed for dispatch.

• We reserve the right to refuse or cancel any order due to stock issues, pricing errors, or suspected fraud.

• Accepted payment methods will be displayed at checkout.

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4. Shipping & Delivery

• PAN India shipping is offered, with a standard delivery timeline of 3 to 5 working days.

• International shipping is available on request and is handled on a case-by-case basis.

• Delivery times may vary during festivals, sales, or due to external courier delays.

• Orders are shipped with tracking details.

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5. Returns & Exchanges

• We accept returns/exchanges in case of defective, damaged, or incorrect items.

• Customers must notify us within 48 hours of receiving the product.

• For hygiene reasons, certain items may not be eligible for return. Please refer to our Return Policy for details.

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6. Intellectual Property

• All content on this website — including logos, product designs, images, and text — is the property of Calistra and may not be used without permission.

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7. Privacy

• Your personal information is handled as per our Privacy Policy. We do not share your data with third parties without your consent.

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8. Contact Information

If you have any questions or concerns about our Terms of Service, please contact us at:

Trade name: Calistra jewels

Phone number: 80050 52223

Email: calistrajewels@gmail.com

Physical address: Calistra jewels , 124/210 c block, govind nagar ,, 208006 kanpur UP, India